Dialler Administrators work to help ensure company call centres run as effectively and efficiently. They help manage the company's important dialler system, which routes calls, auto dials, or predictive dials outbound numbers for agents
Minimum of 2 years dialer administrator experience
Minimum of 2 years experience in the interpretation of call center analytics.
Proven record of formulating strategies and ability to effectively analyze business data
Proficient at MS Office (Excel - advanced)
Knowledge of dialer management/ownership and scenario based capacity planning for outbound
Experience in developing and implementing strategic dialer projects that bring about system/operational efficiencies
About the Client
Our client has been in business for 10+ years is run by business practitioners who have between them 100+ years of experience in large organizations. Organized around six functional practices: business strategy, finance, HR, sales, CRM and technology, our client under each of the practices provide consulting, IT tools and implementation suite. This breadth of services offered under practices hence helps in both strategizing with end clients on “what needs to be done” and also taking over activities and “getting it done” for them. Large companies like ICICI Prudential, Hutch, Tata Teleservices, and new age businesses like EM3 Agri & Servion have trusted our client in addressing their business challenges.